Question 1

What is Kadens and who is it for?

Accepted Answer

Kadens is a platform for the world of movement. It starts with dance and is growing into yoga and more. Students take courses, attend events, and join communities. Creators teach, sell courses, run events, and grow an audience. You can do both from one account.

Question 2

What makes Kadens different from other learning platforms?

Accepted Answer

Kadens is built for movement, not adapted from a generic course tool. It starts with dance and is expanding into yoga and more. You get multi-angle video lessons (front, back, side, top), courses you can sell whole or by module, events with ticketing and applications, communities with posts and polls, exams and verifiable certificates, branded sites, and some of the fairest fees around. Teaching, selling, events, and community live in one place.

Question 3

What is Kadens Pro?

Accepted Answer

Pro is your space to work as a professional on Kadens. You pick a role on the choose your path page: artist selling courses, dance school, promoter, or event organizer. The reviewer role is the exception, you do not choose it and it is free, you enter the Pro space when a form owner invites you to review and you accept. Pro is a mode you switch on with the Personal and Pro toggle, not a plan.

Question 4

Is Kadens free to join and explore?

Accepted Answer

Yes. You can create an account and explore courses, events, and communities for free. You only pay when you subscribe to a creator or upgrade your own plan to sell.

Question 5

Do I have to choose between learning and teaching?

Accepted Answer

No. One account has two sides: Personal for learning and Pro for creating. You switch between them with the toggle, and you only pick a creator role when you are ready.

Question 6

How do I enroll in or buy a course?

Accepted Answer

Subscribe to the creator's plan or buy access from their page. Courses with a free preview let you start some lessons without paying.

Question 7

How do I find dance events near me?

Accepted Answer

Browse the Events catalog or Discover, where courses, events, and communities are listed.

Question 8

What happens to my courses if I cancel a subscription?

Accepted Answer

Your access ends when the subscription is no longer active. Only active subscriptions grant access, with no grace period. Cancelling stops future billing but does not refund time already paid.

Question 9

Why can I see only part of a course?

Accepted Answer

Either it is a free preview with the paid lessons locked, or you were granted a single module. The rest sits behind a subscribe or upgrade button.

Question 10

Where do I resume a course and see what to do next?

Accepted Answer

Your dashboard shows a continue-course card, any pending exams, and recent activity. All your content is under My Courses.

Question 11

Where do I see the communities I joined?

Accepted Answer

Under My Communities. Each one opens its own posts, members, courses, and events.

Question 12

What does it mean when a course or event asks me to apply?

Accepted Answer

It is a form you submit. The creator's reviewers approve, reject, or waitlist it, and on approval you are enrolled.

Question 13

How do I switch between a creator's plans, and when does it take effect?

Accepted Answer

Use Change plan on your billing page to move between plans in the same group. Upgrading to a higher tier or longer cycle takes effect right away with a prorated charge. Downgrading takes effect at the end of your current period, and you keep your current tier until then.

Question 14

Can I get invoices or receipts for my payments?

Accepted Answer

Yes. Your billing page lists each subscription's invoices with date, amount, and status, and every paid invoice has a downloadable PDF from Stripe.

Question 15

What happens if my subscription payment fails?

Accepted Answer

Your subscription becomes past due and access pauses until payment succeeds. Stripe retries the charge automatically, and a banner points you to your billing page to update your card. Once a retry works, access comes back.

Question 16

Can I subscribe to more than one creator at once?

Accepted Answer

Yes. You can hold subscriptions to several creators at the same time, and your billing page lists each one with its own renewal date and amount.

Question 17

Which currency am I charged in?

Accepted Answer

The currency the creator set on that plan price. The amount you see at checkout and on your billing page is that currency, not a converted one.

Question 18

How do I become an instructor or organizer?

Accepted Answer

Go to choose your path and pick a role. There is no approval or vetting step. Activating the free plan turns on your creator account instantly, with no Stripe needed to start.

Question 19

Do I need to be approved or verified to become a creator?

Accepted Answer

No. There is no verification or vetting. Activating the free plan turns on your creator account right away.

Question 20

Can I be an instructor and an event organizer with one account?

Accepted Answer

Yes. One account can hold both roles. Your Pro space shows whatever you have unlocked.

Question 21

What is the difference between Personal mode and Pro mode?

Accepted Answer

Personal is the student side (My Courses, My Communities, Discover). Pro is the creator workspace (Academy, Events, Subscriptions, Forms). The same account switches between them. The reviewer role also lives in Pro: if someone invites you to review applications, you get those tools at no cost.

Question 22

What can I build and sell as a creator?

Accepted Answer

Academies and courses (sold whole, by course, or by module), events with tickets, communities, application and exam forms, certificates, and paid video feedback. You can invite team members to help run it, and branded sites are set up with the Kadens team.

Question 23

I am a new creator with no students yet. Where do I start?

Accepted Answer

Your dashboard shows quick actions while you have no students: add content, set pricing, adjust settings, and share your page.

Question 24

How do I turn on selling for a course or module?

Accepted Answer

Use the sell separately switch and attach a plan. Selling stays locked until you finish Stripe Connect onboarding, since you cannot charge until payments are enabled.

Question 25

Why cannot I sell yet?

Accepted Answer

Your Stripe Connect account is not fully set up. Selling unlocks once both charges and payouts are enabled on your account.

Question 26

I was invited to review applications. What do I do?

Accepted Answer

Accept the invitation. A Reviews section appears in your Pro space where you evaluate the applications you were assigned. Reviewing is free and does not need any plan.

Question 27

Can I offer a free trial on my own plan?

Accepted Answer

Yes. Each price on your plan has a trial length in days. Students get those days free before the first charge, and billing starts when the trial ends. Set it to zero for no trial.

Question 28

What happens when I hit my plan's lesson or storage limit?

Accepted Answer

You are blocked from adding more until you free up space or upgrade. Reaching the lesson cap stops new lessons, and an upload that would pass your storage limit is rejected. Free allows up to 25 lessons and 100 GB.

Question 29

Can students pay me to review their practice videos?

Accepted Answer

Yes. Video feedback is a paid add-on: a student buys a slot on a lesson and uploads a video, and you reply within a deadline with a rating, notes, and an optional response video. You can sell it one time, as a recurring add-on, or as a credit pack.

Question 30

Can I invite people to help run my academy?

Accepted Answer

Yes. In Settings, then Team, invite people by email as Admin or Member. They accept and can help manage your account. You can change a role, remove a member, or revoke a pending invite anytime.

Question 31

Can I email my subscribers with campaigns?

Accepted Answer

Yes. The Mailing area lets you build audiences, design email templates, and send or schedule campaigns. An All subscribers audience is created for you, and you can connect and verify your own sending domain.

Question 32

Where do I see how my academy is performing?

Accepted Answer

Your analytics dashboard shows monthly recurring revenue with a trend, active students, churn rate, and average course completion, plus revenue by plan and a course-performance table.

Question 33

Can I duplicate an event, edition, or form?

Accepted Answer

Yes. You can duplicate an event, an event edition, and a form to start a copy with a new name. Email campaigns and templates can be duplicated too. Whole courses cannot be duplicated yet.

Question 34

How much does Kadens cost for instructors?

Accepted Answer

There are three plans: Free, Basic, and Plus. Free is permanent at no cost. Basic and Plus are monthly or yearly, and paying yearly saves you money. Current prices are on the pricing page.

Question 35

What is Kadens Plus?

Accepted Answer

Plus is the top plan, above Free and Basic. It gives you a lower platform fee, 4K video with captions and dubbing, more storage, priority support, and website tools. Plus is a plan, which is different from Pro, the professional mode.

Question 36

Is the Free plan really free, or just a trial?

Accepted Answer

It is a permanent free plan, not a time-limited trial. It activates instantly with no checkout. You only pay if you move to Basic or Plus.

Question 37

What is included in the Free plan?

Accepted Answer

Up to 25 lessons and 100 GB of storage. You can still sell and get paid on Free, but you pay a higher platform fee than on Basic or Plus, and some features such as certificates and advanced video need a paid plan. Once you reach the lesson cap you cannot add more, and an upload that would pass 100 GB is rejected until you free space or upgrade.

Question 38

What payment methods can I use to pay for my plan?

Accepted Answer

Cards are the main method, and depending on your country Stripe also offers Link, SEPA, iDEAL, Bancontact, OXXO, and PayPal. All payments go through Stripe.

Question 39

What fee does Kadens take when a student pays me?

Accepted Answer

A platform fee on each student payment. The percentage depends on your plan, higher on Free and lower on paid plans. The exact percentage for your plan is shown in your billing settings.

Question 40

Does the platform fee change depending on my plan?

Accepted Answer

Yes. Higher plans pay a lower platform fee, so upgrading lowers your fee on each sale.

Question 41

On top of Kadens' fee, do I also pay Stripe processing fees?

Accepted Answer

Yes. Stripe's card processing fees come out of your connected account, separate from Kadens' platform fee, and vary by country.

Question 42

Can I make students pay the platform fee instead of absorbing it?

Accepted Answer

Yes. You can pass the platform fee to the buyer as a separate line item, absorb it yourself, or split it.

Question 43

Where do I see the exact fee I am charged?

Accepted Answer

In your billing settings and on each plan card.

Question 44

How and when do I receive the money students pay me?

Accepted Answer

Payments go to your Stripe balance and pay out to your bank on a schedule you set, or on demand.

Question 45

What do I need to do before I can accept payments?

Accepted Answer

Finish Stripe Connect onboarding: identity, bank account, and terms. Until then, checkout is blocked for your products.

Question 46

Who is the merchant of record for my sales?

Accepted Answer

You are. Sales run as direct charges on your own Stripe connected account, and Kadens only deducts its platform fee.

Question 47

Can I choose how often I get paid out?

Accepted Answer

Yes. You set the payout interval and timing in your payout settings.

Question 48

Which countries and currencies are supported for getting paid?

Accepted Answer

Any country Stripe Connect supports in Kadens. Payouts run in your account's currency.

Question 49

Do I need a paid plan to get paid by students?

Accepted Answer

No. You can sell and get paid on any plan, including Free, once Stripe is set up. The plan only changes the fee you pay, not whether you can charge.

Question 50

Does Kadens handle VAT or sales tax on my sales?

Accepted Answer

Automatic tax is available today only for creators whose Stripe account is in the EU, through Stripe's EU OSS scheme. Creators elsewhere, including the US, handle their own taxes.

Question 51

How is a course organized on Kadens?

Accepted Answer

Content nests up to four levels: Path, Course, Module, Lesson. Lessons are what students watch or do, and can be video, document, exam, or text. You do not have to use every level. A Course can hold Lessons directly or group them into Modules, and a Path can bundle several Courses. Use only the levels you need.

Question 52

What is a cohort?

Accepted Answer

A cohort is a scheduled run of a course where a group of students starts and finishes together, with set start and end dates and an optional capacity. It contrasts with evergreen access, which you can join anytime and take at your own pace. A course can offer cohorts, evergreen access, or both.

Question 53

Can I sell a whole academy, single courses, or individual modules?

Accepted Answer

Yes. A plan can grant your whole academy, specific courses, or a single module or lesson with the sell separately switch.

Question 54

Can I offer some lessons free as a preview and charge for the rest?

Accepted Answer

Yes. Mark lessons as free preview. Students can start those for free, and the paid lessons sit behind a subscribe button.

Question 55

How does a student get access to my course?

Accepted Answer

Through one of four ways, checked at the moment of access: a paid subscription, a reward, a free-preview enrollment, or a direct grant. As the owner you always have access. If a course has prerequisites, students must also meet them before access opens, even with a subscription.

Question 56

Can I release content gradually instead of all at once?

Accepted Answer

Yes. Lessons can unlock a set number of days after a student enrolls or after a start date.

Question 57

Why isn't my new course purchasable yet?

Accepted Answer

Two things are needed. First, the course must be published, not left as a draft. Second, it needs a published plan that grants access to it. Until both are true, there is nothing for a student to buy.

Question 58

Does Kadens have quizzes or exams, and can students retake them?

Accepted Answer

Yes. An exam is a form attached to a lesson, graded automatically, by you, or both. Exams can allow multiple attempts up to a limit, often with a wait between tries.

Question 59

Do students earn certificates, and can they expire?

Accepted Answer

Yes. If the course has an active certificate, one is issued automatically when a student completes it, with a PDF and a public verification link. Certificates can be set to expire after a number of days. Certificates are also issued automatically to attendees when an event edition is completed.

Question 60

How can someone verify a certificate?

Accepted Answer

Anyone can open the public verification page with the certificate number, no login needed. It shows whether the certificate is active, expired, or revoked. Private certificates still confirm authenticity but hide personal details.

Question 61

How is course progress tracked?

Accepted Answer

Watched time and completion roll up into an overall percentage, weekly counts, and a day streak on the dashboard.

Question 62

Can a lesson show multiple camera angles?

Accepted Answer

Yes. Lessons support front, back, left, right, and top angles, viewed single, side by side, stacked, picture-in-picture, or in comparison. This is built for learning choreography.

Question 63

Can a lesson have audio in more than one language?

Accepted Answer

Yes. You can attach alternate-language audio tracks to a lesson video, and learners switch between them in the player. One lesson can serve students who speak different languages without re-uploading the video.

Question 64

Can I design my own certificate?

Accepted Answer

Yes. A visual certificate builder lets you pick a landscape or portrait layout and place dynamic fields like student name, course name, date, certificate number, issuer, a QR code, and custom text, each with its own font, size, and color.

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